Using the hugzly app

The hugzly app is required to set up every hugzly. 

After set up has been completed, a hugzly can be used independently.

Go to your app store and search for "hugzly". Download the hugzly app.

Fill out the basic information in the step by step process and tap ‘Sign Up’.

Once your account exists, you can select one of three options depending on your intention.

  • I own a hugzly.   This means you have been gifted or  have purchased a hugzly and it is right in front of you ready to be set up.
  • I want to own a hugzly.  You have heard of hugzly and want to know more about it.
  • I don't own a hugzly and want to send hugz. This means you want to use your phone as a virtual hugzly in order to send and receive hugz with loved ones who own a hugzly.

Connect your hugzly to the Wi-Fi using Bluetooth

  • Switch on your hugzly.  All lights will flash white continuously and rapidly.
  • In the hugzly app, select 'Add a hugzly'
  • Then select 'Tap to Connect'
  • Enter the name and password for the wireless network to which you would like hugzly to connect.  The lights stop flashing when the hugzly is connected to the Wi-Fi.
  • Name your hugzly, add a photo if you like.

Send a kinection request to any loved ones who have a hugzly membership.

  • Select 'Add a Kinection'
  • Enter the email address of your kinection.
  • Enter their hugzly name to which you want to connect. (Please note that one email address can have up to four hugzly. Specify to which hugzly you would like to kinect.)
  • Assign a light color to your kinections
  • Select 'Next' to send the kinection request

Accept a kinection request 

  • Select the  kinections icon at the bottom of the app
  • Select 'Pending Kinections'
  • Select the checkmark to accept a kinection or the 'x' to decline a request.
  • Name the kinection, assign a light color.
  • Upload a profile photo (optional).

Learn more about the hugzly app by exploring each of these icons on the navigation bar.

See hugz received in the last 24 hours. A full heart indicates the hugzly heart on the plush has glowed already.

Tap an empty heart to mark the hugz as seen. This means the hugz will not glow on the hugzly heart on the plush.

See hugz you've sent within the last 24 hours. A full heart indicates the hugzly heart on your loved one's plush has glowed already.

Tap 'Received' to toggle back and forth between 'Sent' hugz and 'Received' hugz.

To send hugz, tap the 'Send hugz' button. Then tap the name of the kinection to which you would like to send hugz.

The hugz send immediately after you tap the name of your kinection.

  • Select 'Add a kinection' 
  • Enter the email address of your kinection.
  • Enter their hugzly name to which you want to kinect. (Please note that one email address can have up to four hugzly. Specify to which hugzly you want to kinect.)
  • Assign a light color to your kinections
  • Select 'Next' to send the kinection request

The kinections screen will display all of your 'Active Kinections'. You can tap 'Pending Kinections' to see any kinection requests that you need to accept or deny as well as any kinection requests you have sent out. All kinection requests will de available for 72 hours. If no one responds to the request after 72 hours, the color assigned to the request will be free to use again. You can always resend the same kinection request if needed.

To edit the setting of one of your kinections, tap the pencil icon next to their name. You will see a menu pop up where you can update the name of your kinection, their photo and the color assigned to them. You can also select the toggle to make the kinection your 'favorite kinection' as well as delete the kinection.

When you toggle 'favorite kinection' it enables it so the plush hugzly will always show the color of your favorite kinection first in the sequence of colors when you click the right paw/wing of the hugzly.

The email address can not be updated because LK Tech uses that information to send and receive hugz.

The kinections screen is also where you add a new kinection. Tap the 'Add a Kinection' button at the top of the kinections screen. 

At the 'New Kinection Request' screen, enter in the email address of your kinection. Enter the hugzly name to which you want to kinect. (Please note that one email address can have up to four hugzly. Specify to which hugzly you want to kinect.) Enter your name so they know which hugzly you are connecting from and not just your email address.

Assign a light color and then select 'Next' to send the request. Once they have accepted the request you will receive hugz from them.

After they accept you can edit the kinection to add a photo and make them your favorite kinection if you would like.  

The 'my hugzly'  icon is where you can find the hugzly that are registered to your account and email address. Each hugzly can only be registered to one account so if it is registered to you, you are the only one who has access to the admin side of hugzly. You are responsible for sending and accepting kinection request as well as assigning colors, names and photos to the kinections.

The settings for each individual hugzly can be found by tapping the three dots in line with the hugzly name. The most important setting you will find here is the Wi-Fi Network. Tap the arrow next to the Wi-Fi name in order to update the network information when you bring hugzly to another location. 

The hugzly settings is also where you can update the hugzly name, photo, frequency the hugz are retrieved, set a sleep time, find the serial number as well as decide on which push notifications you would like to get. This is also where you can delete a hugzly from your account. 

The 'my hugzly' icon is where you can register a new hugzly or register your phone as a virtual hugzly. Tap the 'Add a hugzly' button and follow the step-by-step registration process outlined above on this webpage.

Terms and Conditions
Welcome to the hugzly app! These terms and conditions outline the rules and regulations for the use of hugzly. By using this app we assume you accept these terms and conditions. Do not continue to use hugzly if you do not agree to all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person logged on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The membership does not include the fees of your smartphone or Wi-Fi costs.

Unless otherwise stated, hugzly, Light Kinections, and/or its licensors own the intellectual property rights for all material on hugzly. All intellectual property rights are reserved. You may access this from hugzly for your own personal use subjected to restrictions set in these terms and conditions. You must not: • Republish material from hugzly • Sell, rent or sub-license material from hugzly • Reproduce, duplicate or copy material from hugzly • Redistribute content from hugzly This Agreement shall begin on the date hereof. Parts of this app offer an opportunity for users to post and exchange opinions and information in certain areas of the website. hugzly does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of hugzly, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, hugzly shall not be liable for the comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website. hugzly reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. You warrant and represent that: • You are entitled to post the comments on our App and have all necessary licenses and consents to do so; • The comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; • The comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant hugzly a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your comments in any and all forms, formats or media.

Content Liability
We shall not be held responsible for any content that appears on your App. You agree to protect and defend us against all claims that are rising on our App. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Amazon Web Services
The secure cloud that the Light Kinections technology uses is Amazon Web Services (AWS). Please view the terms and conditions as well as the Privacy Policy for AWS at

We reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our App, you agree to be bound to and follow these linking terms and conditions to the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our App and the use of this website. Nothing in this disclaimer will: • limit or exclude our or your liability for death or personal injury; • limit or exclude our or your liability for fraud or fraudulent misrepresentation; • limit any of our or your liabilities in any way that is not permitted under applicable law; or • exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.